For Nurses and Healthcare Professionals
Quick answer: Nurses, continence advisors and other clinicians can refer patients to ActivKare for incontinence, catheter and urinary care supplies delivered to the home anywhere in Canada. We bill ODSP directly for approved clients, provide receipts other patients can submit to their insurer or program, and help patients choose the right product and size.
Medical Disclaimer: The information in this guide is intended for general informational purposes only and does not constitute medical advice. Product recommendations are based on common use cases and should not replace a consultation with a qualified healthcare professional. Always speak with your doctor, nurse, or continence specialist before starting, changing, or stopping any treatment or product regimen. If you experience pain, infection, skin breakdown, or any unusual symptoms, seek medical attention promptly. We do our best to keep this information accurate and up to date, but we can't guarantee that it is complete or error-free.
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A supply partner you can hand patients to with confidence
You assess, teach and plan care. Getting the right supplies to the patient's door shouldn't become another task on your list. Refer your patients to ActivKare, and our team takes it from there.
Why do clinicians refer patients to ActivKare?
Urinary care specialists. Beyond briefs and pads, we carry products that are hard to find in pharmacies: AFEX and other external male collection systems, Pacey Cuff and Dribblestop clamps, MiWay and Asta Cath self-catheterization aids, and LED mirrors for patients learning to self-cath.
ODSP direct billing. We bill ODSP directly and work with caseworkers on Mandatory Special Necessities approvals. Approved ODSP clients don't pay upfront. Patients using private insurance, WSIB or Veterans Affairs pay at checkout and receive a receipt to submit for reimbursement.
Home delivery in plain packaging. Supplies ship across Canada to the patient's home, a family member, or a care residence.
Product guidance. Our team can help patients and families compare options and sizes by phone or email, so your recommendation turns into the right order.
Monthly auto-delivery. Patients with stable needs can set up recurring orders and never run out. Subscribe and Save
Clinician resources. We can send sample kits to clinics, and depending on the clinic, we can also arrange video product demos for your team. Email info@activkare.com or call 1-855-811-3733 to set one up.
How do I refer a patient?
- Give your patient our contact details, or contact us on their behalf with their consent.
- Share any product recommendation, size, or prescription details.
- For ODSP clients, have the caseworker send the MSN approval to our fax: 613-416-3823.
- We contact the patient to set up their order.
Get in touch
To refer a patient, request a sample kit, or ask about products for your clinic, email info@activkare.com with "Clinician referral" in the subject line, or call 1-855-811-3733.
Questions? Call 1-855-811-3733, Monday to Friday, 9 AM to 5 PM ET.
Frequently asked questions
Can ActivKare bill ODSP directly for my client's supplies?
Yes. Once the client is approved for the Mandatory Special Necessities benefit, the caseworker faxes the approval to 613-416-3823 and we bill ODSP each month.
Do you carry external catheters for men?
Yes, including the AFEX male external collection system, along with clamps such as Pacey Cuff and Dribblestop.
Do you carry self-catheterization aids for women?
Yes, including catheter guides, insertion aids, leg spreaders and hands-free LED mirrors.
Do you ship to long-term care and retirement homes?
Yes. We can ship to a patient's home, a family member, a long-term care or retirement home, or any other address you choose.
